Life at Lendi
A home loan is usually the biggest debt obligation most people will undertake in their lives. And sadly, we often see that brokers are there for the customer’s initial transaction, and then the customer doesn’t hear a lot from them post that transaction.
At Lendi, we want to hold our customer’s hand throughout the lifetime of that debt obligation, and be there to help them through little things along the way. There’s a common misconception in the market that once you’ve got a home loan, that is the right loan for you for the next 30 years. And sadly, what we see is that customers who aren’t educated on the process often end up on a rate 60, 70, 80+ basis points higher than what they could get.
This year, we have added to our service offering. Lendi’s Home Health Check is a promise to not only get Aussies better home loans but to keep them updated down the track if or when their loan is no longer the most competitive or right for their current circumstances.
The Home Health Check™ is a key part of the Lendi lifecycle. We’ll keep in touch on a regular basis because outside of just doing a health check on the rate, there are a lot of additional needs that customers will have along the way, such as top ups, debt consolidation, fixing, cash out, investment properties, whatever that may be. We make that process as smooth as possible for our customers.
The great thing about the Home Health Check™ is that it’s for all customers, whether you have it for one year or 30, and we’re never going to charge you a fee for that service, because we always want to make sure that you’re on the best product available.
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