Behind the scenes with Client Solutions: 2 teams, 2 continents, 1 goal.

A bit about my role

I've worked at Lendi for 3 and a half years now. As Head of Client Solutions, I am responsible for making sure that our customers are taken care of once they have chosen a loan and lender. I work with teams in both Sydney and Manila to provide dedicated support every step of the way. This means we can achieve fast and smooth approvals and settlements, and deliver an unforgettable Lendi experience for our customers.

I get to work with a large team

In my role, I manage about 75 people total. This includes 6 managers / team leaders and it is also spread across both our Sydney and Manila offices.

My typical day

Each day begins with my team and I having a morning meeting to put in place a plan of attack to achieve our goals over the next 8-9 hours. Then it's straight to work reviewing our customer's loan applications and working very closely with our Home Loan Specialists to make sure that we have ticked all the boxes that the lender requires for each application to be approved fast.

2 teams, 2 continents, 1 goal

Let me just start by saying we would be absolutely lost without the Manila branch of the Client Solutions Team. They are an extremely talented, hard working group of people who have been through rigorous training so that they are fully equipped to make sure that our customer applications are in the best position to reach formal approval as fast as possible.

The Client Solutions Team in Sydney work closely with our Client Solutions Team in Manila. We liaise and check in with lenders to make sure that they are assessing customer applications within a reasonable time frame. Once the application has been approved, the Sydney team will work to ensure that settlement goes through smoothly, supporting our customers every step of the way.

Our job is to make things happen faster

Overall, the support of the Client Solutions Team enables our Home Loan Specialists to focus on helping more customers get a better home loan, sooner. The Client Solutions Team’s time is dedicated to guiding each application towards a seamless settlement, helping our customers when they need it, eliminating any potential hiccups, and keeping them up to date with the progress of their application until they reach settlement.

The overall result of all this work is faster approval and settlement time frames, and lots of very happy customers.

We're hiring!

Here at Lendi, we're always looking for smart, driven individuals who share our passion for innovation and continuous learning. If you'd like to join one of Australia's fastest growing companies, check out our job openings.