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Behind the scenes with Client Solutions: 2 teams, 2 continents, 1 goal.

A bit about my role

I've worked at Lendi for 3 and a half years now. As Head of Client Solutions, I am responsible for making sure that our customers are taken care of once they have chosen a loan and lender. I work with teams in both Sydney and Manila to provide dedicated support every step of the way. This means we can achieve fast and smooth approvals and settlements, and deliver an unforgettable Lendi experience for our customers.

I get to work with a large team

In my role, I manage about 75 people total. This includes 6 managers / team leaders and it is also spread across both our Sydney and Manila offices.

My typical day

Each day begins with my team and I having a morning meeting to put in place a plan of attack to achieve our goals over the next 8-9 hours. Then it's straight to work reviewing our customer's loan applications and working very closely with our Home Loan Specialists to make sure that we have ticked all the boxes that the lender requires for each application to be approved fast.


2 teams, 2 continents, 1 goal

Let me just start by saying we would be absolutely lost without the Manila branch of the Client Solutions Team. They are an extremely talented, hard working group of people who have been through rigorous training so that they are fully equipped to make sure that our customer applications are in the best position to reach formal approval as fast as possible.

The Client Solutions Team in Sydney work closely with our Client Solutions Team in Manila. We liaise and check in with lenders to make sure that they are assessing customer applications within a reasonable time frame. Once the application has been approved, the Sydney team will work to ensure that settlement goes through smoothly, supporting our customers every step of the way.

Our job is to make things happen faster

Overall, the support of the Client Solutions Team enables our Home Loan Specialists to focus on helping more customers get a better home loan, sooner. The Client Solutions Team’s time is dedicated to guiding each application towards a seamless settlement, helping our customers when they need it, eliminating any potential hiccups, and keeping them up to date with the progress of their application until they reach settlement.

The overall result of all this work is faster approval and settlement time frames, and lots of very happy customers.

We're hiring!

Here at Lendi, we're always looking for smart, driven individuals who share our passion for innovation and continuous learning. If you'd like to join one of Australia's fastest growing companies, check out our job openings.

Tags: new purchase, first home buyer, deposit, saving, rent purchase

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Important legal stuff

COMPARISON RATE WARNING: This comparison rate is true only for the example given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. The comparison rates are based on a loan amount of $150,000 over a loan term of 25 years.
Lendi is the trading name of Lendi Pty Ltd, a related body corporate of your licensed credit assistance provider, Auscred Services Pty Ltd (ACN 164 638 171, Australian Credit Licence Number 442372). We will never sell your email address to any third party or send you nasty spam, promise.
EXAMPLE: This example is current as at 20th October 2016. A Click Loans Online Principal and Interest Loan of $150,000 over 25 years has monthly repayments of $767. This is calculated based on the interest rate of 3.69%, comparison rate of 3.69%, upfront fees of $0 and annual fees of $0.
IMPORTANT INFORMATION: Loan terms of between 1 Year and 40 Years are available subject to lender and credit criteria. Maximum comparison rate will not exceed 14.99% (see comparison rate warning above). Any calculations or estimated savings do not constitute an offer of credit or a credit quote and are only an estimate of what you may be able to achieve based on the accuracy of the information provided. It doesn't take into account any product features or any applicable fees. Our lending criteria and the basis upon which we assess what you can afford may change at any time without notice. Savings shown are based on user inputted data and a loan term of 30 years. All applications for credit are subject to lender credit approval criteria.
Lendi is a privately owned and operated Aussie business. Our mission is to provide Aussies with the right experience when choosing a home loan from our panel of major and non-bank lenders including Click Loans which is a wholly owned subsidiary of Auscred Pty Ltd and a related body corporate of Auscred Services, your credit assistance provider. Although Lendi compares over 1600 products from over 30 lenders, we don't cover the whole market or compare all features and there may be other features or options available to you. While Lendi is 40% owned by founders and employees, we have also been supported by some great minority shareholders including Bailador, Macquarie Bank Ltd and a number of Australian sophisticated investors. We have an independent and founder led board.
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