Your privacy. Our promise.

Here at Lendi we are fully committed to providing you with the highest levels of customer service and protecting your privacy. We are leading the industry in our data collection processes for responsible lending and we have sophisticated systems in place to ensure all of our customers’ information is secure.

Why do we need your personal information?

Before you get a home loan, lenders request a number of pieces of information in order to accurately assess your eligibility and meet all responsible lending requirements. This information includes details of your income, expenses, assets, liabilities and supporting bank statements.

This information is essential to getting your loan approved while making sure all compliance measures are met.

When do we need your information?

We ask for this information up front so we can provide you with the best advice and customer experience possible. That means, ensuring that we can match you with the best loan products in the market for your unique situation, and make the application process as seamless and efficient as we can.

Your information is needed to:

• verify your identity

• assist you to gain approval or provision of a product or service

• inform you of ways the services provided to you could be improved or additional services that you may benefit from

• conduct appropriate checks for credit-worthiness and for fraud

• gain an understanding of your information and credit or financial needs in order for us to provide you with a better service

How do we look after your information?

Rest assured, your information is secure.

• Your information is never sold to a third party

• We use two-factor authentication to ensure that your information is safe

• Only you can give permission for your loan documents to be assessed by your chosen lender

Your private information is secured using end-to-end encrypted technology and access to your data is tightly monitored.

You can read our full privacy policy.